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Policies

Refund & Returns

Last updated: May 2026

Our Commitment

At Ruchiqa, we take pride in the quality of every product we ship. If something goes wrong, we'll make it right — quickly and without hassle. Your satisfaction is our priority.

What We Accept for Return

Product arrived damaged or broken

Wrong product delivered (different from what you ordered)

Product is defective or has quality issues

Product is past its expiry date at time of delivery

What We Cannot Accept

Change of mind after delivery

Products that have been opened and partially used

Returns requested after 7 days of delivery

Products damaged due to improper storage by the customer

Return Process

WhatsApp us at +91 72074 81919 or email [email protected] within 7 days of receiving your order.

Share photos/video

Send clear photos or a short video of the damaged/incorrect product. This helps us process your request faster.

We review your request

Our team will review your request within 24 hours and confirm whether it qualifies for a return/refund.

Resolution

We'll either send a replacement product or issue a full refund to your original payment method within 5–7 business days.

Refund Timeline

Payment Method	Refund Timeline
UPI / Net Banking	3–5 business days
Credit / Debit Card	5–7 business days
Wallet (Paytm etc.)	1–3 business days

Refunds are processed by Razorpay and credited to your original payment method. Bank processing times may vary.

Need to Raise a Return?

WhatsApp: +91 72074 81919 [email protected]