Privacy Policy

1. Introduction

Ruchiqa Foods ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Delivery address (street, city, state, pincode)
• Payment information (processed securely by Razorpay — we do not store card details)
• Order history and preferences
• Communications you send us (WhatsApp, email, contact form)

We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, and referring URLs.

3. How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates via WhatsApp/email
• To respond to your queries and provide customer support
• To improve our website and product offerings
• To send promotional offers (only if you opt in)
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Courier partners (Delhivery, BlueDart, DTDC) — for order delivery
• Razorpay — for payment processing
• Legal authorities — when required by law

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information. All payment transactions are encrypted using SSL technology and processed by Razorpay, which is PCI DSS compliant. However, no method of transmission over the internet is 100% secure.

6. Cookies

We use cookies to improve your browsing experience, remember your cart, and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time

To exercise these rights, contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order data is retained for 3 years for accounting and legal purposes.

9. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or concerns: